The UWI Cave Hill Campus is launching a mystery shopping programme – PULSE Check – in Semester 2, 2023-24. The Student Experience Team will be responsible for administering the programme – recruiting PULSE Checkers (mystery shoppers), assigning service scenarios so they can contact Campus departments with fictional service requests, and reporting on their service experiences. We need your help to compile a collection of service scenarios that PULSE Checkers can use to test the Campus Service Standards.
Join our virtual team of screenwriters for this research activity, as you get to write the scripts for the PULSE Checkers, based on your own experiences as a student. First, you’ll set the scene by giving us some background details about the mystery shopper’s characteristics, such as their level of study and Faculty. Then, you’ll give them their mission – tell them which department they’ll need to contact, and what they need to do or find out. And you can write your scripts by simply describing three (3) queries or service requests that you have previously made as a student, or are likely to make in the near future. The activity should take no more than 15 minutes.
UWIchoice members who participate will be eligible to win one of two BBD $50 cash prizes. Winners will be selected by random draw.
All UWIchoice participants who have opted into the Barbados Government's Give Back Programme will also be awarded one volunteer credit hour.
Click here to participate. (Log in with your email address. No password required.)
Not yet a UWIchoice member? Click here to join so that you can participate.
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